Difficult conversations
How to have difficult conversations at work (without rehearsing it forever)
Why these conversations get postponed, a four-part structure that keeps them honest, opening lines that don’t trigger a defence, and what to do when it goes sideways in the first minute.
Read the guide → FeedbackGiving difficult feedback to an employee: a script for the conversation you keep postponing
Why feedback gets softened into nothing, the five-minute preparation that prevents most defensiveness, three full scripts by situation, and the follow-up almost nobody does.
Read the guide → TactHow to be tactful at work — and still be the person who says it
Tact is a technique, not a temperament. The distinctions that separate honest from harsh, the phrases worth retiring this quarter, and how to disagree in a room where nobody else will.
Read the guide →Have a conversation coming up?
Send the situation in a couple of lines and you’ll get back a suggested opening line — no charge, no pitch.
Tell me the conversation